Payments can be made in person at the front desk of the hospital.
Call (215) 244-7404 to pay your bill by phone.
Please mail your payment to:
Rothman Orthopaedic Specialty Hospital
3300 Tillman Drive
Bensalem, Pennsylvania 19020
Summary Overview of Billing
On the day of your procedure, you should bring a state- or government-issued identification card and health insurance information. Below is a list of Frequently Asked Questions that should answer specific questions. Feel free to contact the Business Office at Rothman Orthopaedic Specialty Hospital at (215) 244-7410 with any questions that are not answered below.
Frequently Asked Questions
How much will my surgery cost?
Rothman Orthopaedic Specialty Hospital charges a predetermined fee for each surgical procedure performed, plus medical and surgical supplies used. The fee does not change based on how long a patient is in surgery for a particular procedure. Your overall hospital charge will be higher if multiple surgical procedures are performed or an inpatient stay is required after surgery. Please contact our business office at (215) 244-7410 if you are interested in knowing more about our charge structure or seeking information regarding a specific procedure. Price estimates are based on the facility’s general experience with a given procedure in the past. We understand that rising health care costs are a concern for everyone. Every attempt is made at this facility to keep operating costs at a minimum while providing superior service to patients and their families. Please let us know if there are ways in which we can improve our service delivery and efficiency.
Frequently Asked Questions
Does this hospital accept my insurance?
Rothman Orthopaedic Specialty Hospital is pursuing contractual relationships with the major medical players in this regional market. This means that a formal agreement exists between this facility and the insurance company regarding claims submission and processing, covered services, allowable charges, and payment rates. Your out-of-pocket expenses (e.g. deductible and co-payment amounts) are determined based on your benefit plan. If we do not have an agreement with your insurance company, you are still welcome to receive services at our facility. Please contact our Business Office for further details and discussion of payment options if you are out of network. Please feel free to discuss any questions regarding your insurance coverage with our business office at (215) 244-7410.
When will I receive a bill?
You should receive a statement of your account after we have received payment or some type of communication from your insurance company regarding your surgery. Typically this is about 30-60 days after your date of service. The timeliness of payment varies according to payer. Some insurance companies pay in a very timely manner; unfortunately, some do not. We try very hard to provide payers with accurate and thorough information so that claims can be processed quickly. If you have not received a statement from us within two months, please do not hesitate to contact us regarding your account status. We may in fact ask for a little assistance in communicating with a non-contracting insurance company who is tardy in addressing your claim.
Will I receive a separate bill from the surgeon and anesthesia provider?
Yes. Your hospital bill does not include charges for professional services provided by your surgeon and anesthesia provider. It also does not include ambulance service should it become necessary or professional interpretations by pathologists or radiologists should they be ordered by your surgeon.
Who can I call if I have questions about my bill?
Please contact our business office at (215) 244-7410.
What if I cannot pay my part of the bill all at once?
We expect unpaid balances will be addressed in a timely manner. However, payment plans occasionally become necessary due to unforeseen circumstances. Our business office staff will work with you to develop a payment plan, acceptable to both you and us, should the need arise. As with other businesses, we sometimes enlist the services of outside agencies to assist with account collections on significantly overdue balances.
Does this hospital offer Financial Assistance?
Yes, Rothman Orthopaedic Specialty Hospital has a Financial Assistance Policy. Please click here for more information.