Patient Rights & Responsibilities

These rights and responsibilities aim to provide a fair health care experience that meets your needs, provides a mechanism for you to address any problems you may have and encourages you to take an active role in your healthcare experience.

Patient Rights:

  1. A copy of the Patient’s Rights is posted in the reception area and patients and/or designated support person (s) are advised through the patient brochure of the patient rights listing and their ability to obtain a copy upon request. Delivery of the patient rights document will be made in the medical record.
  2. A Patient has the right to participate in development/implementation of their own care and make informed decisions regarding his/her care or designate a representative.  This includes updates on status, ability to request or refuse treatment.  It does not include the right to demand provision of care/treatment not medically necessary or inappropriate. When medically permissible, a patient may be transferred to another facility only after he or his next of kin or other legally responsible representative has received complete information and an explanation concerning the needs for an alternatives to such a transfer. The institution to which the patient is to be transferred must first have accepted the patient for transfer.
  3. A Patient Survey will be given to each patient to encourage the patient to voice his/her opinions regarding care received.
  4. All staff shall be oriented to Patient Rights that will be posted in a conspicuous place within the Hospital.
  5. Patients will be notified if their physician has ownership interest in the Hospital. The patient will be asked to sign a statement acknowledging receipt of the notification.
  6. If a patient indicates a Grievance, the patient will be informed of the internal grievance procedure and resolution of complaints promptly.
  7. The right to designate a support person to be present throughout the stay unless restricted by policy and to make decisions regarding visitation.
  8. The right to personal privacy, this does not include a private room.
  9. The right to receive care in a safe setting.
  10. The right to effective management of pain. (Management does not indicate total cessation of pain specific to scenario)
  11. The right to be free from all forms of abuse, harassment.
  12. The right to confidentiality of  his/her clinical records.
  13. The right to  have the ability to access information contained in his/her clinical records within a reasonable time frame.
  14. The right to be free from restraints and/or seclusion in any form that are not medically or behaviorally necessary or are used as a means of coercion, discipline, convenience, or retaliation by staff. Used only to ensure the safety of themselves and/or others if a threat to self or others exists, and alternative methods do not remove risk.
  15. The right to access patient brochures, which are provided to the patient, disclose the patient’s participation in their care and their responsibilities, and will indicate the Hospital’s Non-discrimination policy.
  16. Hospital Patients rights support that the Patient has the right to choose their own visitors during a hospital stay, including a visitor who is a same-sex domestic partner, spouse, domestic partner, friend, family member to include designation of withdraw of such visitation consent at any time.
  17. The patient has the right to designate the person of their choice, including same-sex partner, to make medical decisions on their behalf should they become incapacitated.
  18. To have family members and/or physician notified promptly of admission.
  19. The Patient has the right to formulate advance directives (inpatient only) and have compliance with these directives by all.
  20. Imposed visitation restrictions may be done in order to care for the patient, some examples but not limited to: infection control issues, interference with patient care, court order restricting contact, visitors engaged in disruptive, threatening, violent behavior, privacy observation, protocols for substance abuse or behavioral health units, clinical contraindications.
  21. Good quality care and high professional standards that are continually maintained and reviewed.
  22. Expect good management techniques to be implemented within the hospital considering effective use of the time of the patient and to avoid the personal discomfort of the patient.
  23. Access protective and advocacy services or have these services accessed on the patients behalf.
  24. Knowledge of the name of the physician who has primary responsibility for coordinating his/her care and the names and professional relationships of other physicians and health care providers who will see him/her.
  25. Expect emergency procedures to be implemented without unnecessary delay.
  26. Receive information in a manner that he/she understands. Communication with the patient will be effective and provided in a manner that facilitates understanding by the patient. Written information provided will be appropriate to the age, understanding and, as appropriate, the language of the patient. As appropriate, communications specific to the vision, speech, hearing, cognitive and language-impaired patient will be appropriate to the need. An interpreter, where possible, should the patient be of LEP (Limited English Proficiency).
  27. Reasonable responses to any reasonable request he/she may make for service.
  28. Reasonable continuity of care.
  29. Be advised if the hospital/personal physician proposes to engage n or perform human experimentation affecting his/her care or treatment. The patient has the right to refuse to participate in such research projects. Refusal to participate or discontinuation of the participation will not compromise the patient’s right to access care, treatment or service.
  30. Full support and respect of all patient rights should the patient choose to participate in research, investigation and/or clinical trials. This includes the patient’s right to a full informed consent process as it relates to the research, investigation, and /or clinical trial. All information provided to subjects will be contained in the medical record or research file, along with the consent form(s).
  31. Be informed by his/her physician or a delegate of his/her physician of the continuing healthcare requirements following his/her discharge from the hospital.
  32. Examine and receive a detailed explanation of this/her bill regardless of source of payment.
  33. Full information and counseling on the availability of known financial resources for his/her healthcare.
  34. Know which hospital rules and policies apply to his/her conduct while a patient.
  35. Assistance in obtaining consultation with another physician at the patients request and own expense.

Patient Responsibilities:

The care patients receive depends partially on the patient him/herself. Therefore, in addition to rights, a patient has certain responsibilities as well.  These responsibilities are presented in the spirit of mutual trust and respect:

  1. Patients are responsible for reporting perceived risks in his or her care and unexpected changes in his/her condition to the responsible practitioner.
  2. Patients and family are responsible for asking questions when they do not understand what they have been told about the patient’s care or what they are expected to do.
  3. Patients are responsible for following the plan of care established by the physician, including the instructions of nurses and other health professionals as they carry out the physician’s orders.
  4. Accepting the consequences of failing to follow the recommended course of treatment or using other treatments.
  5. Patients responsible for keeping appointments and for notifying the hospital or physician when  unable to do so.
  6. Patients are responsible for his/her actions should he/she refuse treatment or not follow his/her physician’s orders.
  7. Respecting the Hospital property and that of other persons.
  8. Patients are responsible for following hospital rules and regulations concerning patient care and conduct.
  9. Patients are responsible for assuring that the financial obligations of his/her hospital care are fulfilled as promptly as possible.
  10. Patients have the responsibility to provide accurate and complete information concerning his/her present complaints, past illnesses, hospitalizations, medications, and other matters relating to his/her health.

2015_06_13_Rothman ©2015 Dan Z. Johnson 267-772-9441

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