It is the policy of Rothman Orthopaedic Specialty Hospital not to discriminate, exclude people or treat them less favorably because of race, color, ethnicity, culture, language, physical or mental disability, socioeconomic status, national origin, disability, source of payment, age or sex, sexual orientation, gender identity / expression including sex stereotyping or religion based on the Department of Health & Human Services’ (HHS) longstanding underlying civil rights regulations. This facility has adopted an internal grievance procedure providing for prompt and equitable resolution of complaints alleging any action prohibited by the following:
- Civil Rights Act of 1964, Title VI Regulation 45 C.F.R. Part 80
- Section 504 The Rehabilitation Act of 1973 Regulation 45 C.F.R. Part 84
- The Age Discrimination Act of 1975 Regulation 45 C.F.R. Part 90 & 91
- The Education Amendments Act of 1972, Title IX Regulation 45 C.F.R. Part 86, and
- Section 1557 of The Affordable Care Act Regulation 45 C.F.R. Part 92
The facility:
- Provides people with disabilities reasonable modifications and free appropriate auxiliary aids and services to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats other formats).
- Provides free language assistance services to people whose primary language is not English, which may include:
- Qualified interpreters
- Information written in other languages
If you need reasonable modifications, appropriate auxillary aids and services, or language assistance services, contact the CEO at 215-244-7400.
For additional information, please contact the CEO at 3300 Tillman Drive, Bensalem, PA 19020 – Phone 215-244-7400, Fax 215-244-7480 who has been designated to coordinate the efforts of the Facility to comply with the above-referenced laws and regulations.
Any person who believes someone has been subjected to discrimination on the basis of race, color, ethnicity, culture, language, physical or mental disability, socioeconomic status, national origin, disability, source of payment, age or sex, sexual orientation, gender identity / expression including sex stereotyping or religion, may file a grievance under this procedure. It is against the law for the facility to retaliate against anyone who opposes discrimination, files a grievance or participates in the investigation of a grievance.
If you believe the Facility has failed to provide these services or discriminated in another way on the basis of race, color, national origin, disability, source of payment, age or sex, you can file a grievance with:
Nuehealth Compliance Officer
PO Box 7010
Overland Park, KS 66207
Toll Free: (866) 215-4363
You can file a grievance by online with the Pennsylvania Department of Health at File Complaint Against a Healthcare Facility | Commonwealth of Pennsylvania
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights (OCR), electronically through the OCR Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
HHH Building, Room 509F
200 Independence Avenue SW
Washington, DC 20201
1-800-3681019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html
Such complaints must be filed within one hundred eighty (180) days of the date of the alleged discrimination. Rothman Orthopaedic Specialty Hospital will make appropriate arrangements to ensure that individuals with disabilities and individuals with limited English proficiency are provided auxiliary aids and services or language assistance services, respectively, if needed to participate in this grievance process. Such arrangements may include, but are not limited to, providing qualified interpreters, providing taped cassettes or material for individuals with low vision or assuring a barrier-free location for the proceedings. The CEO will be responsible for such arrangements.
TDD or State Relay number: 1-800-654-5984
